Case Study One

Employer; large utility organisation

Background: utilises WELL funding annually since 2000 and WELL programme is now seen as an integral part of the company agenda

Benefits:

Improved skills for completing documentation

Training materials that are more accessible

Workshops have been run on barriers to learning and considerations for writing training materials, the next step is to deliver workshops on Plain English priciples. Some of the trainers are now accessing the WELL teacher to get advice on training materials that have been developed.

Improved computer skills

There has been a marked improvement in the use of the internal electronic mail system, with one learner in particular becoming a techno-addict and extending the use of the computer to all aspects of work.

Many of the trainers who were not previously using the computer as a tool are now prepared to use them and have gone on to do further training in specific applications.

There are two trainers who are still very nervous about using the computer as a work tool, however they now have to confidence to identify that they need support in order to be able to complete work tasks effectively.

Improved literacy and numeracy skills

Through individual programmes, the participants have received individual support with their literacy and numeracy needs, this has covered: letter writing, e-mails, maths skills for work, spelling and grammer, writing for a presentation, writing skills for work and using workplace documentation.

Improved confidence to complete literacy and numeracy tasks needed in the workplace

Through workshops on literacy awareness and literacy indicators, the trainers have tried out some ways of identifying literacy issues and there is now a process in place to support learners and trainers with literacy issues that arise in the course of delivery. This has meant that the trainers are now more confident that the support they are offering is appropriate and that there are processes in place for referral and/or support.

Increased access to further training

This has certainly been the case with computer training. Some of the learners have used the support available to help them successfully complete aspects of the Certificate IV in Assessment and Workplace Training.

Efficient and effective completion of written and spoken texts within work tasks

There has been a great deal of evidence to support this, with improved skills related to running meetings, managing staff, dealing with customers and using technoloy. Agendas and minutes are becoming more consistent and exist in areas that previously they did not.